An IT4Arts workshop geared to those responsible for managing IT/digital/social media, and for IT professionals in the arts. Five speakers with extensive knowledge and experience of managing IT/Digital in Arts or closely related sectors and who have kindly offered to pass on tips and advice about what tends to work and what doesn’t work. The aim is to help develop the approach the of IT/Digital management within arts organisations and for participants to share relevant experiences of their management challenges.

Making the Case for Technology Investment

–        Sally O’Neill, Chief Operating Officer, Royal Opera House

A Chief Operating Officer’s perspective on what it takes to convince a Chief Executive (CEO) and board to invest time and resources in IT/digital, or in an IT/digital project.

PCI, Customer Data Security & Cyber Security

–        Nigel Randall, Head of Information Systems, Historic Royal Palaces

Compliance with PCI, data security and cyber security controls and standards (internally and externally assessed) can be an onerous task. Balancing this with a good understanding of commercial risks is also important. Historic Royal Palaces have a significant number of years’ experience of doing this and, coupled with experience in other sectors, Nigel should provide some useful insights.

Managing IT Resources to Deliver Effective Software Applications

–        Nick Napier, Head of ICT, Zoological Society of London

ZSL’s IT/Digital portfolio has many parallels with IT4Arts members’ organisations, and Nick’s significant experience of managing an IT programme that includes ticketing, CRM, retail, membership systems etc. provides a valuable insight into lessons learned from the process. Key to success is the effective management of suppliers and decisions about the recruitment, retention and outsourcing of development and/or support. Making these decisions effectively is critical.

Outsourcing and Managing Service Providers

–        Steve Smith, Co-Founder and Chief Technology Officer (CTO), Astro Communications Ltd

Steve Smith, co-founder of a commercial IT networking and communications company and member of the IT livery company’s Arts Panel, shares his lessons learned from extensive knowledge of how to outsourcing and managing service providers. He is also a member of the IT Livery Company’s Arts Panel; and draws together experience of his day job in the commercial world, and from his pro bono work with arts organisations and charities (without giving away which they were!).

Unleashing IT: Alternative Views on Managing IT

–        Dominic Tinley, Director at Thoughtsmith

Dominic is an interactive media innovator with 20 years’ experience working across web, mobile and interactive TV projects in the areas of culture, education and society. This talk provides some alternative views on how best to manage IT and Digital projects. He presents a “smoother process” for commissioning projects was well as key points and checklists to support the process. An approach to “Agile Contracting” is included.

Produced by Fred Mundle & Martin Black


  • Date 03/11/2016
  • Time @ 10:00-16:30


  • Information Technologists' Hall