We that found arts organisations are asking two questions: What did we learn about audience and visitor engagement during the pandemic, and how can we apply these lessons to the ‘new normal’ (whatever that turns out to be)?

Watch the videos for this workshop

The full playlist for all the sessions can be found here.


How Covid-19 Has Changed Digital Behaviours –  from The Audience Agency
Katie Moffat, Head of Digital – The Audience Agency
Katie presents original research findings on the impact of the Covid-19 pandemic.

Wigmore Hall Audience Engagement During Covid-19 and Beyond
John Gilhooly, Chief Executive and Artistic Director – Wigmore Hall

Audience Engagement and Enrichment
Ben Walmsley, Professor of Cultural Engagement and Director, Centre for Cultural Value – University of Leeds; Author – Audience Engagement in the Performing Arts: A Critical Analysis; Co-Editor – Arts and the Market

Digital Placeshaping: a contemporary narrative for our town and cities
Sherry Dobbin, Partner (Managing & Cultural Director) – Futurecity

Making Museums Accessible for a Global Audience Through Technology and Storytelling
Anna Lowe, Cofounder and Director of Partnerships – Smartify

Produced by Adam Burstow & Gary Bilkus


  • Date 20/05/2021
  • Time @ 10:00 - 12:45


  • Via Zoom