In developing this workshop we found arts organisations are asking two questions: What did we learn about audience and visitor engagement during the pandemic, and how can we apply these lessons to the ‘new normal’ (whatever that turns out to be)?

Watch the videos for this workshop

The full playlist for all the sessions can be found here.

IT4Arts May 2021 workshop videos

Outline of talks:

Wigmore Hall Audience Engagement During Covid-19 and Beyond
John Gilhooly
Chief Executive and Artistic Director – Wigmore Hall

Making Museums Accessible for a Global Audience Through Technology and Storytelling
Anna Lowe
Cofounder and Director of Partnerships – Smartify

How Covid-19 Has Changed Digital Behaviours – presenting original research findings from The Audience Agency
Katie Moffat
Head of Digital – The Audience Agency

Audience Engagement and Enrichment
Ben Walmsley
Professor of Cultural Engagement and Director, Centre for Cultural Value – University of Leeds
Author – Audience Engagement in the Performing Arts: A Critical Analysis
Co-Editor – Arts and the Market

Digital Placeshaping: a contemporary narrative for our town and cities  
Sherry Dobbin
Partner (Managing & Cultural Director) – Futurecity

When: Thursday 20th May, starting 10.00am, ending at 12.45pm

Where: via Zoom

Booking: Please reply using the Enquiry form or email the  IT4Arts chair This workshop is only open to people who work at IT4Arts member arts and cultural organisations. We will email back confirming your place. This may take a few days.

Joining Instructions: will be sent out about a week before the event.

Numbers are limited, so don’t leave it too late to book. If you would like to invite someone from somewhere which isn’t yet a member of IT4Arts, please ask them to make contact about joining first.


  • Date 20/05/2021
  • Time @ 10:00 - 12:45


  • Via Zoom