25th June 2003
Initial Planning and Launch
at the Baring Foundation

28th April 2004
IT Governance, Environment Management, Configuration Management
IT Governance – Martin Black, WCIT
IT Environment Management – Jolyon Parsons, WCIT
IT Configuration Management – Trevor Lea-Cox, WCIT
at the Baring Foundation

29th September 2004
Change Management, Data Integrity & Security, Project Management
at the Baring Foundation
Change Management – Martin Black, WCIT
Information Security Management – speaker from the WCIT
Project Management – speaker from the WCIT
IT Infrastructure Project Case Study – Dan Allsobrook, Wales Millennium Centre

2nd December 2004
Risk Management, Box Office/Ticketing & CRM,
Managing Information, System & Technology Responsibilities
Risk Management – Martin Black, WCIT
Customer Relationship Management – Royal Opera House
Managing Information, Systems and Technology Responsibilities – Trevor Lea-Cox, WCIT
at the Baring Foundation

3rd March 2005
Key Legislation Affecting IT, Incident Management, Voice over IP
Key Legislative Issues – Rachel Burnett, WCIT
Incident Management – Matthew Biggs and Leigh Harrison, WCIT
Voice Over IP – Jolyon Parsons, WCIT
Voice Over IP Case Study – David Aston and Matthew Conway, Royal Academy of Arts
at the Baring Foundation

9th June 2005
Digital Rights, Negotiating with IT Suppliers
Digital Rights: The Obligations and Opportunities for the Arts in 21st Century Dissemination – Amanda Harcourt
Negotiating With Your IT Suppliers – Trevor Lea-Cox and Martin Black, WCIT
Case Study: Digital Rights: “LSO Live” Chaz Jenkins, London Symphony Orchestra
Digital Rights Workshop: Les Paladins for Teenagers – Amanda Harcourt
at the Baring Foundation

13th September 2005
Problem Management, Wireless Networking, Budgeting for IT, Service Availability
Problem Management – Trevor Lea-Cox, WCIT
Wireless Networking – Leigh Harrison, WCIT
Budgeting for IT – Harvey Shackleton, English National Opera
Service Availability Case Study – Trevor Lea-Cox, WCIT
at the Baring Foundation

1st December 2005
Getting the most out of your audience – box office and audience marketing systems
Procurement Route, Changing Criteria, Cost/Benefit Case, Key Players and Market Directions – Roger Tomlinson, ACT Consultant Services
Data Protection – Roger Tomlinson
Selection and Implementation Approach – Young Vic, Tony Stevenson, and Wales Millennium Centre, Dan Allsobrook
Cost/Benefit – Tony Stevenson, Young Vic
Box Office Package Marketplace – Tessitura – Dan Allsobrook, (Wales Millennium Centre) Patron Edge – Neil Morris (Soho Theatre)
Joing Marketing Initiatives – Clare Goddard, Arts & Business
Audience Data and Marketing – Orian Brook, Audiences London
at the Baring Foundation

9th March 2006
Arts Organisations connecting with Olympics Visitors via IT
Landscape – Natalie Melton and Clare Goddard, Arts & Business
Challenges and Lessons Learned as Chief Executive of the Sydney Opera House During the 2000 Olympics – Michael Lynch, South Bank Centre
A Look Ahead to the Technology Your Potential Audience Might Have in Their Pockets, Aeroplanes and Hotel Rooms in 2012 – Mark Elliott, Accenture
The Challenges Facing the Arts Marketing Community as it Prepares Itself for 2012 – John Nicholls, London Calling
at the Baring Foundation

28th September 2006
Packages for Development; Membership Management; Major Donor Research and Management; and Funder Finders
Future Directions in Fundraising in the Arts – Kirsty MacDonald, English National Opera
Blackbaud Cultural Solutions –  Christopher Goodhart and Andrew Sayer, Blackbaud Europe
Development Software Packages for Those Who Don’t Need to Integrate With Ticketing – Mark Holford, Les Azuriales and WCIT
Tessitura – Jack Rubin and Paul Woods, Tessitura Network
Identifying Potential Big Donors From Your Contacts, Brendan Kramp, Brakely Fundraising and Management Consultants
IT4Arts4Olympics Update – Alex Balfour, London Olympics
at the Baring Foundation

7th December 2006
How Can Arts Engage With the Changing Technology Environment?
Mission Models Money: Background and Context – Vernon Ellis and Clare Cooper MMM
Connection & Communication: Arts & the New Media – Hannah Rudman
An Artist’s Perspective – Robin Rimbaud aka Scanner
Shared Services and the Arts: An Exploration – Rohan Guntillake
at the Baring Foundation

8th March 2007
Websites 2.0
Ian McKay and Catherine Sutton, English National Opera
Ian Pressland, London Chamber Orchestra
Richard Slaney, Philharmonia Orchestra
Sarah Woods, Royal Albert Hall
Andi Dollia, Shape Arts
Martin Barden and John Stack, Tate
Tom Hopkings, VCCP Digital
Jo Johnson, London Symphony Orchestra
Paul Simon, BT
John Pratty, 24hourmuseum.com 
at Tate Modern
Produced by Adam Burstow

4th October 2007 
Second Life, Facebook etc a waste of time for the arts?
Using Virtual Worlds to Reach New Audiences and Increase Participation – Roo Reynolds, IBM
The Royal Liverpool Philharmonic Orchestra’s Second Life Concert – Millicent Jones, RLPO
Social Networking Websites and Virtual Worlds: Choices Made and Whether It’s Been Worth It – Christopher Jones, National Theatre, Ian McKay, English National Opera, Jo Johnson, London Symphony Orchestra
So What Should You Really Be Doing? – Don Morrison, WCIT
at Wigmore Hall
Produced by Martin Black and Chris Wilson

24th January 2008
Accessibility to the Arts through IT

Definition of Disabled and Disability & What It Means in Practice – Geraldine McNamara, Shape
Current Best Practice (Tools & Tips) – Mark Atterbury, Shape
Say It, Sign It – Helen Bowyer, IBM
Case Study – Guido Gybles and Mark Morris, RNID
British Sign Language Videos, New Graeae Website – Kevin Walsh, Graeae
Communicating Using Technogology – Russell Stannard, Westminster University
at the London Coliseum
Produced by Chris Wilson and Les Fraser

6th March 2008
Leveraging IT to Engage Learners
The Changing IT Landscape in Schools – John Leighfield, RM plc
Operation Soapbox – Lucy McNabb, Southbank Centre
E-Learning Web Sites / Shooting Buildings – Emmajane Avery, The Wallace Collection
His Dark Materials: stagework.org – Harold Raitt, National Theatre
The Sound Exchange – Richard Slaney, Philharmonia Orchestra
Visualising Music – Victor Craven, 10to1 Productions
Focus on Film – Jo Pugh and Clare Horrie, The National Archives
Using DiGIT to Explore Pictures – Ingrid Beazely, Dulwich Picture Gallery
At the Leading Edge – Andy Rogers, Lightmaker UK
at the Royal Albert Hall
Produced by Don Morrison

9th Oct 2008
Web Teams, Web Tools and Web Suppliers
Opportunities, Issues and Latest Ideas to Engage People Via the Web – Michelle Wright, London Symphony Orchestra
How the Latest Websites Work – Brian Healy, Tincan
Deconstructing the National Theatre’s Discovery Website – Harold Raitt, National Theatre
Web Skills and Web Budgets: Which Department? – Chris O’Brien, Royal Shakespeare Company
Web Skills and Resources: To Have In-House or Buy-In as Necessary? Jo Johnson, London Symphony Orchestra
How to Select the Right Web Development Company – Adam Burstow, WCIT
The Royal Opera House’s New Website Project: The Inside Story – Rachel Colicutt and Keith Bursnall, Royal Opera House
at The Foundling Museum
Produced by Martin Black

22nd January 2009
Integrated Ticketing/Marketing/Development CRM Systems
Development, Fundraising and Marketing for Arts Organisations in the Credit Crunch – Vernon Ellis, English National Opera
Strategic Use of CRM Systems for Fundraising – Marie-Helene Osterweil, Wigmore Hall
Blackbaud Offering and Case Study – Mark Dunscombe, Blackbaud
Tessitura Offering and Case Study – Don Youngerberg, Tessitura Network
AudienceView Offering and Case StudyJames Drewett, AudienceView
at the Soho Theatre
Produced by Adam Burstow


  • Date 25/06/2003 - 22/01/2009